Privacy Policy
Last updated 4 October 2026.
Who we are
LeadMeter is run by Inno Creative Pty Ltd, ABN 51 701 297 627, a Queensland company (we, us). It sends homeowner enquiries from QuoteMeter to trade businesses. We follow the Australian Privacy Principles in the Privacy Act 1988 (Cth). Contact us at info@innocreative.com.au.
What we collect
- Your name, business name, mobile number and email.
- Your ABN and the public Australian Business Register details for it.
- Your licence number and the state that issued it.
- Your trade, job types, service area and daily lead cap.
- Who answers your enquiries and how many new jobs you can take.
- A record of you accepting our terms: the version, the time, your IP address and your browser.
- Billing records, lead disputes and credits.
- Call logs for calls you make through our forwarding numbers: the time, whether the call connected and how long it lasted. We do not record calls.
- How you found us, such as the ad or link you came from.
How we collect it
We collect it from you when you fill in our forms, from public registers (the Australian Business Register and state licensing registers), from our payment and phone providers, and from cookies and the Meta Pixel on this site when it is switched on. The map on the sign-up form loads from OpenStreetMap, which receives your IP address.
Why we collect it
- To check your business is real and licensed.
- To set up your account and send you leads.
- To charge you per lead and handle disputes, credits and refunds.
- To contact you about your account.
- To prevent fraud.
- To measure our advertising.
If you don't give us these details, we can't send you leads.
Who we give it to
- Homeowners. We text each homeowner your business name so they know your call is coming. If they ask, we tell them your licence and contact details.
- Our service providers: Amazon Web Services (hosting and database, in Sydney), Stripe (payments), our phone and text message provider, Resend (email) and Meta (advertising measurement).
- Anyone the law requires us to give it to.
We don't sell your information.
Overseas
Stripe, Resend, Meta and our phone and text message provider may process information in the United States, and Meta also in Ireland. We use providers that have contracts in place to protect it.
Automated decisions
Our systems automatically decide which leads you receive (from your service area, job types and daily cap), whether a lead passes our checks and is charged, and when an account is paused after a failed payment. Ask us and a person will review any of these decisions.
How long we keep it
- Account details: while your account is open, plus 2 years.
- Billing, payment and tax records, and the record of you accepting our terms: 7 years.
- Call logs: 2 years.
- Sign-ups that were started and not finished: 12 months.
Security
Data is stored in Australia and encrypted, and only people who need it can access it. If a data breach is likely to cause you serious harm, we will tell you and the Office of the Australian Information Commissioner.
Access and correction
Email us to see, correct or delete what we hold about you. We reply within 30 days, at no charge.
Complaints
Email info@innocreative.com.au. We confirm we got it within 7 days and answer in writing within 30 days. If you're not satisfied, you can contact the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.
Changes
We update the date at the top whenever this policy changes.